How to choose the right telemedicine provider for yourself

The trend of telemedicine has grown significantly over the past few years, and the pandemic has genuinely changed the trajectory of telemedicine. Telemedicine has become a tool for convenient medical care as people don’t want to waste time in the waiting room or expose themselves to the virus at the doctor and get immediate care for their medical conditions right from the comfort and safety of their home. Many patients now prefer to use telemedicine providers because of the virus-spurred fears.

The demand for convenient care and inaccessibility of primary care providers are two primary reasons for the demand for telemedicine providers. Telemedicine has broken the typical geographical barriers and has made the healthcare delivery model very convenient for the patients. Telemedicine is ideal for patients not only who live in rural areas or are homebound, but its demand continues to increase in areas such as weight loss, men’s health, women hormone correction, diabetes, depression, immunity support, and many more. 

right telemedicine provider

right telemedicine provider


If you are also looking for a telemedicine provider, you need to know that there are several service providers, but not all are equally good. Here are some of the things to consider while choosing the telemedicine provider:

  • Security: It is one of the first and foremost features that you must consider. If your data isn’t secured you are sure to run into several problems. The telemedicine provider must stipulate how the patient information will be stored and shared within the servers. It is best to prefer the provider that ensures end-to-end encryption so that no third party can read or access personal communications.
  • Ease of use: You must pick the telemedicine provider that offers an intuitive and interactive platform. It will help you to quickly navigate and use the telemedicine provider platform. The platform must assure secure communications including, voice, text, and picture. Also, the provider must send reminders to ensure that you never miss the appointment.
  • Ease of scheduling appointments: It is best to pick the provider that allows you to schedule appointments with great ease. The provider must enable you to see your nurse or doctor via video conferencing. The two-way interaction is crucial to discuss your concerns and get answers to all your concerns. The on-demand specialty care prevents delays in care and the escalation of medical issues. 
  • Cost: When selecting the telemedicine provider, you must consider the cost. It is recommended to choose the one that offers affordable services. But never go for the cheapest service provider. Always look for reviews online. 
  • Services: The provider must ensure that they will conduct a thorough evaluation of your symptoms and take your history into account. In case the lab works are necessary, they will be ordered from partnered labs at discounted prices. After the test results are available, the expert will discuss the treatment options in length. It means the telemedicine provider will provide comprehensive services.

Choosing the right telemedicine provider may seem overwhelming. Therefore, review your options before making any decision. Visit us to know more...



Barbara G.
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  146. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide
    affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your
    clients. Whether for voice or non-voice applications,
    there are plenty of excellent customer support outsourcing companies
    that fit every requirement.
    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by
    a company’s customers? Plus, wouldn’t
    it be a disservice to customers if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like
    sales and marketing, customer service should already be
    in play during a company’s first day, as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by attending
    to their needs and responding to their questions. However, it’s also a way
    to instill loyalty and generate additional sales. To do so, an outsourcing company must have its support team available whenever the customer needs
    it. Outsourcing customer support allows companies to maintain an around-the-clock
    service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who
    are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from
    outsourcing.
    Turning the service over to competent experts lets companies benefit from a bigger source of talent
    from all over the world. At the same time, companies that outsource customer support enjoy reduced payroll
    without sacrificing service quality. Other benefits of outsourcing
    include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing
    service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take
    much of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll
    need to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service,
    many customers will express their satisfaction in getting their voices heard.
    If customer service companies and their team address customers’ issues in a satisfactory way,
    they’re more than likely to remain customers.
    A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.

    Providing a highly specialized, dedicated team of professionals from day
    one is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top
    10 most prominent ones in 2022. We’ll also provide
    a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.

    Over the years, the company has grown big
    and is confident enough to provide both enterprise and small business customer
    service outsourcing solutions.
    Providing back office, technical, and customer support, Helpware specializes
    in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical
    & IT Support, Content Moderation, CX Consulting Services,
    Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training, and
    equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the US and European markets with
    numerous awards and positive reviews from satisfied clients
    on Clutch and other reputable platforms. Helpware’s people-focused culture seems
    very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.

    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their
    skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one
    of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its
    capacity.
    Sykes is one of the top 10 service companies and leading service providers of
    demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales,
    digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy
    guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal touch to customer care.
    The company is now Europe’s number-one customer
    support outsourcing company, providing bespoke
    customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK,
    Romania, Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value
    the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key
    asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will individually
    respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies,
    and front-office customer support. It also offers back-office services such as finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service
    companies. You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise
    in providing omnichannel solutions.
    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer
    experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance
    (QA), and infrastructure outsourcing. VXI employs
    more than 35,000 workers in 43 countries throughout North America,
    Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help
    clients resolve major CX and employee experience
    (EX) pain points and take their customer service systems
    to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for
    clients. Also, VXI provides additional analytics and
    insights generation services so clients can learn as
    they go.
    Pros:
    High CX expertise leads to enhanced customer and employee
    experience.
    VXI displays an uncanny ability to scale up or
    down to fit its client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX
    team, InfluX managed to recruit employees from more than 120
    cities worldwide. This strategy also lets them provide 24-hour customer support
    outsourcing solutions within the client’s time
    zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and
    values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible
    packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize
    in multi-continent support services. The company employs native English contact center agents
    with experience in multiple industries. Skycom also offers a full range of services, including business
    process outsourcing, telemarketing and sales, customer support, and
    healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned
    to 35 clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time zone and
    distance differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce
    in customer psychology. This means company-provided
    support agents are more sensitive in detecting changes in the customer’s voice or tone.

    As a result, they can respond to these changes to defuse
    any tension and lead the customer into a more positive mindset.

    Starting with four employees in 2004, Integra
    currently employs more than 1,400 workers stationed across four countries.
    It handles customer service duties over the phone, email, live chat,
    or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if
    you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all over the world.
    This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer
    service to industries such as technology, media, communications,
    eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support
    services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing
    companies for organizing an annual charitable initiative
    called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its many host
    countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the
    USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the
    needed customer service experiences. In addition, the Arise
    Platform helps companies lower expenses. As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications
    with clients. This ensures they preserve the confidentiality of documents or files sent over.
    It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
    This means stable employment for the company and an easier
    method of hiring or replacing staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.

    For instance, some customer service outsource companies
    on our list might command a pricing structure higher than what
    your budget holds.
    In addition, consider your company’s specific
    requirements and areas for improvement. Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound callers who can close
    deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer
    support outsourcing. However, if you want a
    highly flexible and secure customer service solution that utilizes modern technology throughout the various stages,
    try the best companies for customer service. These largest
    outsourcing companies not only supply the best talent, but also the best equipment
    and training to prepare them.

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